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When you purchase a phone, there are some basic functions you want to utilize - such as retrieving voice mail. I can't count how many times I receive a phone call, without the phone ringing, and it goes to an unreachable voice mail box. So, I usually end up calling the person back and asking what message they left on my "blipping" mobile services provider. If the service doesn't improve, I'll stomp inside my local AT&T store, make note of my issues, and demand either they fix the problems or terminate my contract.
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