What I Find Funny

This is a letter Chris recently forwarded to United. I think it's quite humorous.

Dear United –

I can’t believe I am sending you another letter about the terrible condition I experienced with your aircraft. Once again, the crew was fantastic, and was very apologetic, but the interior of the plane itself was awful. It looked very worn and tired – and I was in First Class (who knows what others were experiencing!). The carpet in the aisle was frayed in too many spots to count and had loose strings all over. The suites themselves were all banged up, very worn and mine was being held together in several spots with duck tape – very classy. I had to use my blanket to cover my seat with all of the unknown stains on the cushion – especially since it folds down to be my bed. If I was in a hotel, I would have left if my bed or furniture had so many visible stains on it. And, once again, my personal video player was not working properly and channel 2 was not working for the entire plane! This is crazy, for international flights, the entertainment equipment should be in top shape and working order – it really impacts your experience.

Maybe I now see more differences since I have been flying Lufthansa moree due to me living in Europe over the last year. I have never experienced any of these issues with them – their international planes are well kept, up to date, and a totally different traveling experience. I am embarrassed for you.

I hope the rollout of the new business and first suites come quick, otherwise I don’t see how you can compete.

I want to remain a loyal flyer, but at this rate, you are quickly loosing my confidence. I don’t like to gamble in general, so I don’t want to always wonder if all the features on my flight will be working or not and in good condition. It should be a no brainer.

Once again, if it wasn’t for the crew, I would be limiting my choice to fly with United.

Just thought you should know!

Sincerely,

Chris Young