People Smokin' Crack

I'm not sure what crack People's Gas in Chicago is smoking, but to expect someone to sit in a sub zero house for four hours, waiting for the technician, is crazy. Today, I was to meet People's Gas anytime between 11 and 3:30. I simply asked for a phone call prior - which they did. But, it was at the time they were at our front door. Which, you can only imagine, didn't give me enough time to show up. So, they left. After I complained, the customer service representative stated it was simply a courtesy and not something the company is required to do. I'm sure you can only imagine what wanted to roll off my tongue.